Privacy policy.
1. Introduction
The Burlington Clinic (operated by SMS Healthcare Limited) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our services or visiting our website. By accessing our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information: Name, date of birth, contact details (email, phone number, address).
Medical Information: Medical history, current medications, treatment notes, and other health-related information.
Payment Information: Billing details, credit/debit card information, and other financial data.
Digital Information: IP addresses, device information, cookies, and other data collected through Google Analytics and similar tracking technologies.
3. How We Use Your Information
We use your personal data for the following purposes:
To Provide Medical Services: Including assessments, consultations, treatments, and follow-up care.
To Manage Appointments and Payments: Scheduling, reminders, billing, and processing payments through third-party providers such as Stripe, Afterpay, and Clearpay.
To Comply with Legal and Regulatory Requirements: Including those set by the General Medical Council (GMC), the Care Quality Commission (CQC), and other applicable laws.
To Improve Our Services: Using anonymised data for research, audits, and quality control.
To Communicate with You: Responding to inquiries, providing service updates, and informing you of changes to our policies.
4. How We Protect Your Information
We implement strict security measures to protect your personal data against unauthorised access, alteration, or disclosure. These measures include:
Data Encryption: All personal data is encrypted during transmission and at rest.
Access Control: Access to personal data is restricted to authorised personnel only.
Regular Audits: We conduct regular security audits to ensure data protection standards are maintained.
5. Sharing Your Information
We may share your personal data with the following third parties:
Healthcare Professionals: Involved in your treatment.
Insurance Providers: To facilitate claims, with your consent.
Payment Processors: Such as Stripe, Afterpay, and Clearpay, for secure transaction processing.
Regulatory Authorities: As required by law, including the GMC, CQC, and ICO.
6. Retention of Your Information
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Medical records are retained in accordance with the GMC and CQC guidelines.
7. Your Rights
You have the following rights concerning your personal data:
Right to Access: Request a copy of your personal data held by us.
Right to Rectification: Request corrections to any inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to legal requirements.
Right to Restrict Processing: Request a restriction on the processing of your personal data.
Right to Data Portability: Request the transfer of your personal data to another service provider.
Right to Object: Object to the processing of your personal data in certain circumstances.
Right to Withdraw Consent: Withdraw consent where it has been previously given.
To exercise any of these rights, please contact us at office@smshealthcareltd.com or +44 7827 714164.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance. For more information, please refer to our [Cookie Policy].
9. Third-Party Websites
Our website may contain links to third-party websites. We do not control or take responsibility for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal data.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and we encourage you to review it regularly.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at office@smshealthcareltd.com or +44 7827 714164.